Shipping and Returns

Shipping Policy

Processing Time:

All orders are processed within 1-3 business days. For custom order, processing time may be longer as more time is needed to process the products.

Shipping Rates and Delivery Estimates:

Shipping charges and delivery estimate for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur due to many reasons, including weather condition .

Shipment Confirmation and Order Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Customs, Duties, and Taxes:

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy:

We currently ship worldwide. Shipping charges and available service will vary based on package weight and country of destination. You may contact us for further information.

Returns Policy

General Returns:

If your product is damaged, please contact us within 7 days from the date you received it to arrange for a return.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds:

Once we receive your returned product, we will inspect it and notify you that we have received your returned item.
We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges (if applicable):

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us and we shall discuss for an arrangement.

Shipping Returns:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any further questions, please contact us by dropping us a message here.

Wants Music G.P. reserves all rights in changing and updating the Shipping and Returns policy above.